Getting the most from your staff

Thursday 10th May - 13:00-13:40

Creating a great team is vital to the success of any enterprise, but nowhere more so than in the fitness industry, where staff really are the face of your business.

A company’s success relies on employers recruiting, training – and, crucially, retaining – the very best staff. So how can we address the perennial problem of staff turnover in the fitness sector?

It relies on empowering staff to act and react in members’ best interests, to drive satisfaction levels.

It relies on creating a great team that can motivate, inspire and support customers.

And it relies on building a team that mirrors the values and culture of your business, enhancing and complementing your company mission.

This session explores how we can get the most from our staff, including the importance of strong leadership; identifies critical skills and how to train them; and looks at how staff can be developed and retained through the implementation of proper career paths.

Tara Dillon, Chief Executive at CIMSPA

Day 2: 13:00-13:40 Business

As CEO of the Chartered Institute for the Management of Sport and Physical Activity, Tara Dillon leads the institute's headline work in professionalising UK sport and leisure and transforming the workforce development opportunities of those who work in the sector.

Tara was appointed as CEO in January 2015, before which she was interim chief operating officer whilst on secondment from IQL UK. Previously, Tara has held a variety of senior management roles within the leisure sector, combining 12 years working in local authorities and 9 years in the private sector, culminating in a customer-focused commercial role as executive director of IQL UK.

Millennials & Gen X, Y and Z: Understand who you’re recruiting

Josephine Hanson, Director, Youth Research and Insight at YouthSight

Helping staff live and breathe company values

Karen Todd, Resourcing and Development Manager at David Lloyd

Getting the most from your team

At Les Mills we know that an Instructor has the ability to make members either fall in love with fitness or walk away, never to return to exercise again!

It’s with that knowledge that we work hard to support our Instructors and that starts with supporting and nurturing our Trainer team that deliver the education to Instructors. With 160 strong Trainer team here in the UK it’s vital that we support, nurture and care for every one of them. If we want high quality and engaged Instructors, we need a high quality and engaged Trainer team.

How can operators get the most from their Instructors, supporting them to help grow the business?

Wendy Coulson, CEO at Les Mills UK