How to develop a successful customer feedback strategy

Thursday 18th June 14:55 - 15:35

Creating a closed feedback loop is critical to the success of any business, especially in the increasingly competitive fitness space – and is key to selling and retaining memberships. This seminar will explore when and how to ask for feedback from your members, how to measure and analyse the feedback, and what actions you should take to grow your business.

Chair

Guy Griffiths, Managing Director at GG Fit

Why and when customer feedback is so important

Speaker

Guy Griffiths, Managing Director at GG Fit

Turning unstructured feedback into actionable insights

Speaker

Paul Roberts, CEO and Co-Founder at MyCustomerLens

How to use feedback effectively

Speaker

Fraser Mackensie at Precor