Mystery shopping is an indispensable business tool that helps you understand how well your business is doing. Acting on the findings is guaranteed to deliver results fast. Proinsight currently mystery shop most of the major health and fitness operators here in the UK including Snap Fitness, Village Hotels and David Lloyd as well as being a key partner in the ukactive awards.
Our management team have all held senior positions in David Lloyd, GLL, Parkwood, Everyone Active and Anytime Fitness, so we’re in the best possible place to understand what makes great user experience (UX).
Now Proinsight works across multiple sectors including retail, automotive and hospitality. This out of sector work, with brands like Starbucks, Mercedes and KFC, helps us bring new data and learning back to the fitness sector.
